Very rarely is a vehicle sold in the retail environment without having a dealer or manufacturer warranty. Frequently many consumers will also purchase a service contract providing additional, longer term protection against unexpected and costly mechanical breakdown repair expenses. Unfortunately most consumers are totally unprepared when confronted with an unexpected bill for a costly mechanical breakdown repair their service contract or warranty refuses to pay. It is at this crucial moment that critical steps must be immediately taken which could save you thousands of dollars. Laying the groundwork from page one in concise, easily understood language, author and industry expert Terry Thacker's book presents an in-depth, non-technical explanation that pulls the curtain back on the seemingly unfathomable world of automotive service contracts and warranties. Through his insightful direction, you will feel empowered with the invaluable information and strategies unfolding in each chapter. A thorough critique of critical key words and thoughtfully crafted phrases typically found in service contracts and warranties Terry Thacker deciphers their underlying meanings and reveals how they could be used against you. Powerful strategies are then outlined in detail, providing you with an insider's knowledge to confront any denial of service contract or warranty benefits. You will be amazed at the clarity in which incomprehensible technical explanations for a mechanical failure can be translated into simple, non-technical terms giving you the know-how to be more persuasive with decision makers who can affect your financial health. Thacker's indispensable book What to Do When They Refuse to Pay: A Consumer Guide to Automotive Service Contracts and Warranties is the go-to resource for automotive consumers seeking a comprehensive road map to understanding service contracts, warranties, and What to Do When They Refuse to Pay.